Last Updated: 17 July 2026
At Easy Go Printing, we strive to provide a smooth and transparent shopping experience for all our customers. This Order Cancellation Policy explains the conditions under which orders may be cancelled, modified, or refunded. By placing an order through our website, you agree to the terms outlined below.
Order Cancellation Before Shipment
Customers may request to cancel an order before it has been processed or shipped. If your cancellation request is received and approved before dispatch, your order will be cancelled without any additional processing charges. Once the cancellation has been confirmed, any eligible refund will be processed using the original payment method.
Cancellation After Shipment
Once an order has been packed and shipped, it cannot be cancelled. If you no longer wish to keep the product after delivery, you may request a return or replacement in accordance with our Return and Refund Policy, provided the product meets the applicable eligibility requirements.
Customized or Special Orders
Orders placed for customized products, bulk purchases, special-order items, or products specifically arranged based on customer requirements cannot be cancelled once production, procurement, or processing has begun. These orders are prepared exclusively for the customer and are therefore considered final.
Technical Support and Service Appointments
Customers who book printer installation, troubleshooting, maintenance, or repair services may request cancellation before the scheduled service time. If a technician has already been assigned, dispatched, or has started providing remote or on-site assistance, cancellation charges may apply depending on the stage of the service.
Refund Processing
If your cancellation request qualifies for a refund, the amount will be processed after verification and approval. Refunds are generally issued using the original payment method. Depending on your bank, payment provider, or credit card company, it may take several business days for the refunded amount to appear in your account.
Incorrect or Duplicate Orders
If you accidentally place multiple orders or enter incorrect order details, please contact our customer support team immediately. We will make every reasonable effort to modify or cancel the order before shipment. However, once an order enters the shipping process, changes may no longer be possible.
Right to Cancel by Easy Go Printing
Easy Go Printing reserves the right to cancel any order under certain circumstances, including but not limited to product unavailability, pricing or technical errors, suspected fraudulent activity, payment authorization failure, inaccurate customer information, or circumstances beyond our reasonable control. If an order is cancelled by us after payment has been received, a full refund will be issued for the amount paid.
Customer Responsibility
Customers are encouraged to review all product details, specifications, quantities, shipping information, and billing information carefully before completing their purchase. Easy Go Printing cannot be held responsible for delays or issues resulting from incorrect information submitted during checkout.
Policy Updates
We reserve the right to update or modify this Order Cancellation Policy at any time without prior notice. Any changes will become effective immediately upon publication on our website. Continued use of our website and services after such changes constitutes your acceptance of the updated policy.
Contact Information
If you have any questions regarding order cancellations or need assistance with an existing order, please contact our customer support team. We are committed to providing prompt assistance and ensuring the best possible customer experience, please contact us:
EasyGo Printing
Website: www.easygoprinting.com
Email: support@easygoprinting.com